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Privacy Policy

Protecting your Personal Details

MSS considers the protection of your privacy to be of utmost importance and we are committed to providing you with a personalised service that safeguards your privacy. This policy explains how we may collect information about you and then use it in order to satisfy your particular requirements. It also outlines some of the security measures that we take in order to protect your privacy and gives certain assurances on things that we will not do.

When we first obtain personal information from you we will give you the opportunity to indicate if you do or do not (as applicable) wish to receive further information from us about other services or products. This is done by way of a tick box on each of the Contact Us sections of the website. You may revise the choice that you have made at any time by emailing us informing us at
customerservice@mss-security.co.uk  of the change.

We will not use personal data about you other than for the specific purpose for which you provide it.

Collection of Information

1. We may collect personal information about you from a number of sources, including:

  • when you agree to take a service or product from us in which case this may include your contact details,  payment method and possibly bank details;
  • when you contact us with an enquiry or in response to a communication from us, in which case this may tell us something about your preferences;

Use of Information

2. We may use personal information about you for a number of purposes, including:

  • to help to identify you when you telephone us
  • to contact you by any means (including mail, email, telephone or text messages) about other services or products offered by us. We will only contact you in this way if you have previously indicated your consent
  • to respond to enquiries from you

Disclosure of Information

3. We may disclose information we hold about you to third parties for the purpose of providing services you have requested, as part of the process of sale of our businesses, or where legitimately requested for legal or regulatory purposes, as part of legal proceedings or prospective legal proceedings.

 4. You should also note that communications with you (including phone conversations and emails) may be monitored and recorded by us for quality assurance, legal, regulatory and training purposes.

Protection of Information

5. We maintain strict security measures in order to protect personal information. This includes following certain procedures in order to ensure compliance with all applicable legal requirements.

The Internet

6. If you communicate with us via the Internet then we may occasionally use email to contact you about our services and products.  When you first provide personal information to our Web Site we will normally give you the opportunity to indicate whether you would prefer us not to contact you in this way.  However, you can always send us an email at any time to change your preferences.

Please be aware that communications over the Internet, such as emails/webmails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered this is the nature of the World Wide Web/Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

7. We do not use 'cookies' to monitor web-site user traffic patterns and site usage.


8. Web sites operated by MSS may contain links to other sites. Please be aware that MSS is not responsible for the privacy practices of such other sites. This privacy policy applies solely to information collected by web sites operated by MSS.

Further Information

9. If you would like any further information or have any comments on our Privacy Policy then please write to us at the address below. We may amend this policy from time to time in which case the amended version will be published on our Web Site and a copy may be obtained by writing to MSS.

This Policy applies to personal information held about individuals. It does not apply to information we hold about companies and other organisations.

Send an email to customerservice@mss-security.co.uk with questions or comments about this web site.
Copyright 2009 Midland Security & Surveillance           Last modified: July 03, 2011